Free Shipping: All purchases over $299 we ship for Free anywhere within the Continental USA.

Family Business: Urban Supply is a family owned and operated business with a passion for electric fireplace products. Every single customer matters to us. We treat you like we would treat our own family.

No Sales Tax: You do not pay any sales tax on purchases (unless delivered to our home state of New York)

Lowest Price Guarantee: If you find any product cheaper elsewhere, we will beat it. (Must be from approved authorized dealer and provide link)

Excellent Customer Service: From the moment you first contact us we will offer you the very best advice and service to find the item you need at the price that suits you.

Brand Names: We are authorized dealers for all of the products and brands we carry. We are always able to offer our customers the Electric Fireplace, Fire pit, or outdoor furniture for their particular needs and budget. Call us today and we will be delighted to be of service.

Warranty

Your purchase is covered by the Manufacturer’s Limited Warranty. View full Manufacturer Limited Warranty below.

Manufacturer's Warranty

If you have technical issues with your purchase, within the warranty period, please consult your product manufacturer's warranty. You can either contact us at [email protected] or 917-540-6070 or contact the manufacturer of your product directly.

Be sure to have your PO Number, Model Number, and Serial Number ready.

Return Policy

At Urban Supply we work with many of the top brands in our industry and all of our products are of the highest quality. You can purchase with peace of mind, knowing that we are here to assist should any issues arise. Your enjoyment and satisfaction of your purchase is our #1 Priority. We offer a 30 Day Satisfaction Guaranteed Return Policy. View full Return Policy below.

Return Policy

PRODUCT DOCUMENTS

 Items are shipped/processed within 1-2 business days. Some items ship same day if ordered before 12 PM EST

• We strive to deliver all items within 3-8 Business Days, depending on the final destination. All items are delivered via FedEx, UPS, USPS or other reputable and reliable local carrier.
• Alaska, Hawaii, & Puerto Rico shipping rates are available per request. E-Mail: [email protected] for your quote
• Shipping Dimensions over 50” Wide or 100 lbs will be shipped via Freight Carrier the carrier will contact you to arrange delivery time
• Items below 50” Wide & 100 lbs will be shipped via UPS or FedEx small package
• Freight Shipments are Curbside Delivery in a residential area. You may/will need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport but not required to do so. If you require Inside Delivery, please notify us at the time of placing your order. E-Mail: [email protected] (additional fee applies for Inside Delivery).
• Please inspect carefully the carton and contents of your product when it arrives. If the product is damaged, document it on the driver's delivery receipt and contact us immediately (E-Mail: [email protected]) no later than 24 hours from delivery time. We cannot accept responsibility for a damaged shipment if it is not noted as such on the driver's delivery receipt. Damage must be noted at the time of delivery.