Binding: Paperback
Description: Designed for all students of hospitality and tourism management the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: user - friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook updated in the light of recent developments such as global distribution systems and the internet greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment additional extended practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: Procedural aspects Dealing with people Increasing yield Management aspects Front Office is ideal for GNVQ/ BTEC students those taking the professional exams of the HCIM a and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Title: Front Office
Author(s): Lewry S.
Publisher: Taylor & Francis Ltd
Barcode: 9780750642309
Pages: 218 Pages
Publication Date: 3/29/1999
Category: Hotel & Holiday Accommodation Guides